[Answer] Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.What should Derek do to defuse the situation?

Answer: Compliment the client on his knowledge.Ask the client to backtrack to see what things he tried in order to fix the computer.Check the simple things first to make sure you do not miss anything.
Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about…

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